About your spa visit
Where to find us
Vanilla Face + Body Spa is located in the retail lobby of the Rendezvous Observation City Hotel. We are open to both hotel residents and non-residents.
Opening Hours
7 days/week:
10 am - 6 pm Mondays, Fridays and Saturdays
10 am - 7 pm Tuesdays and Thursdays
10 am - 8 pm Wednesdays
11 am - 4 pm Sundays
Reservations
To avoid disappointment we recommend you book your treatment in advance by calling us on (08) 9245 2618, or dial Ext 729 from your hotel room. If you are not sure what to choose we will be very happy to help select the right treatment for your needs. All reservations must be secured on a gift voucher or credit card.
All reservations must be secured on a gift voucher or credit card.
Arrival Times
Please arrive at the Spa 10-15 minutes before your treatment is due to start to give you time to change and begin to unwind. We invite you to make full use of our facilities before and after your treatment.
Late arrival may mean we are unable to honour your booking, or your treatment time may need to be reduced - the full treatment cost will still apply.
Cancellations
We request a minimum of 12 hours notice to cancel or change a booking, or a cancellation fee of 50% of the treatment value will be applied. On Public Holidays a cancellation fee of 100% applies for all Spa services reserved which are cancelled with less than 24 hours notice.
Payments
We accept payment by cash, EFTPOS, Visa and Mastercard. We regret that we do not take cheques, Diners or American Express.
Spa Attire
Guests normally undress to their underwear, and gowns and slippers are provided for your use in the Spa. Sarongs are used in the treatment rooms and our therapists are trained to drape you to ensure your privacy and comfort at all times. Disposable underwear is supplied for guests having body treatments.
Consultation
Before starting your treatment your therapist will complete a short health questionnaire with you and discuss your requirements, likes and dislikes. Our aim is to treat and relax you. If at any time during your treatment you feel uncomfortable please let your therapist know immediately.
Pre-natal Treatments
If you are pregnant, please let us know at the time of booking and we will be happy to advise you of the most suitable treatments and any which should be avoided. NB: Massage cannot be given in the first 12 weeks of pregnancy.
Mobile Phones
All mobile phones must be switched off, but our Reception will be pleased to take any messages on your behalf.
Valuables
Please leave your valuables at home as we cannot take responsibility for any items left in the Spa.
Group Bookings
We are very happy to make special arrangements for birthday celebrations, hen parties, and corporate groups. Please call us to discuss your requirements.
Children
Vanilla Face + Body Spa aims to provice a relaxing and therapeutic environment for adults. Treatments and facilities are not suitable for children under 12 years old.
Gift Vouchers
A Vanilla gift voucher is a great way to tell someone you love them, thank someone for a job well done, or simply show someone you care. The vouchers are valid for a period of 6 months and can be made out for either a value or a particular treatment. Further details on the terms and conditions of voucher use can be found on this website under 'specials'.
Spa Boutique
Please feel free to browse through our Spa Boutique where we have an exciting range of gift ideas, jewellery and skincare products.
Vanilla Face + Body Spa is an entirely non-smoking environment.