Shipping Information

Linden-Leaves

Shipping Options

Pickup in-store. $0

Place your online order and we will email you to confirm your order is ready for pick up in-store.

Drive through pick up. $0

Via the Rendezvous Hotel valet ramp located on West Coast HWY North Bound.
Place your online order and we will email you to confirm your order is ready for drive through collection. Available only during current opening hours. To collect please call the 5 minutes before your arrival on the hotel ramp with the type and colour of your car so we are able to meet you with your products.

Australia wide standard delivery- Satchel bags a flat rate for products, automatic combined postage depending on weight.

500g, 1kg, 3kg or 5kg. Posted on the same as purchase or next business day, shipping times as per Aus

  • Economic domestic delivery
  • Tracking included
  • Email Track Advice available.
  • Extra Cover, Signature on Delivery – Extra charges payable.

Express Australia wide delivery- Satchel bags a flat rate for products, automatic combined postage depending on weight.

500g, 1kg, 3kg or 5kg.

  • Next business day delivery*within the Express Post delivery network and fastest possible delivery for other areas
  • Tracking included
  • Saturday delivery available for Express Post parcels sent on Fridays within Saturday delivery areas#.
  • Email Track Advice available.
  • Extra Cover, Signature on Delivery – Extra charges payable.

International Shipping -$TBA Price varies depending on location – we will send you a quote

Our order team will contact you with tailored shipping costs to your location payable before dispatch.

Terms and Conditions

1. By accepting our merchandise you accept our trading terms and conditions.
2. Prices are subject to alterations without notice.
3. Products recommended to be used as per directions. If you have any allergies or are unsure if the product is right for your skin please contact our reception team directly before purchasing.
4. All online orders are processed through an automated online specific POS system and therefore any online purchases do not qualify for the in-store Vanilla Dollars rewards program. To qualify for the rewards program orders must be placed and purchased in-store or over the phone and under the name of the purchasers account. Please confirm that the payment is being processed through your account when purchasing to qualify.
5. AfterPay is currently online available for products and not services at this stage.
6. AfterPay is only available in our online store as payment option and is not available for in-store purchases.
7. All products sold are sourced directly from each brands head office or official distributor. Some brands, such as Guinot, only sell to licenced day spas and salons, not to third party online distributors. We guarantee all of products to be genuine and authentic and can provide proof all of our products, in-store and online, come directly from the brand or their official distributor.
8. Freight is payable directly by the purchaser.
9. Goods are despatched at purchaser’s risk. Insurance cover effective only upon request and may incur extra charges.
10. Vanilla Face & Body Spa Pty Ltd reserves the right to accept in whole or in part any order, or decline any order.
11. No claims in respect of the goods will be recognised by Vanilla Face & Body Spa Pty Ltd unless notified within 48 hours of receipt. A Return Authorisation Number will be issued if Vanilla agrees to the return of the product.
12. All change of mind returns must pre-authorised by Vanilla Face & Body Spa Pty Ltd. Returns will be accepted for credit or exchange, but will be subject to the following: *Stock must be in mint condition, unused and un-opened with all original packaging, purchaser to incur all shipping costs. Proof of purchase may be requested.
13. If a product you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.
14. Unless otherwise specified our trading terms are strictly payment in full before dispatch.
15. Payments must be made to Vanilla Face & Body Spa Pty Ltd. These can be via PayPal (via Guest or account check out include all major credit cards or via direct debit), Or via AfterPay for qualifying products.
16. Any marketing collateral supplied by Vanilla Face & Body Spa Pty Ltd remains the intellectual property of Vanilla Face & Body Spa Pty Ltd.

Vanilla Face & Body Spa Pty Ltd
148 The Esplanade,
Retail Level (Oceanside Entrance), Rendezvous Grand Hotel
Scarborough WA 6019

P: 08 9245 2618
Email: info@vanillaspa.com.au

ABN: 16161291023

Satchel Shipping Costs

Standard Australia Wide

  • 500g
    $9.99
  • 1kg
    $12.99
  • 3kg
    $15.99
  • 5kg
    $19.99

Express Australia Wide

  • 500g
    $12.99
  • 1kg
    $15.99
  • 3kg
    $17.99
  • 5kg
    $27.50
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